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Troubleshooting · 6 min read

How to fix the 500 Internal Server Error in cPanel

A 500 error means the server hit a problem it cannot explain. In cPanel, the cause is often easy to find.

Step by step

  1. Open cPanel, go to Metrics, then Errors, to read the latest error lines.
  2. Rename .htaccess to .htaccess-old and reload. If the site works, rebuild the file.
  3. Turn off plugins by renaming the wp-content/plugins folder.
  4. Check the PHP version and raise the memory limit in MultiPHP INI Editor.
  5. Make sure folders use 755 and files use 644 permissions.
  6. If it still fails, submit a ticket with the error lines.
Pro tip

Copy the exact time and error message. It helps our engineers solve the problem faster.

Stuck on a step?
Submit a ticket and a real engineer will help you.
Submit a ticket

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